TERMS OF SERVICE

Last Updated: September 21, 2026

1. CONTRACTUAL RELATIONSHIP

1.1. These Terms of Service ("Terms") govern your access and use of the online coaching platform and services provided by Dharaapaat ("Teacher", "We", "Us", "Our") and Our Associates.

1.2. Because our courses are meant for students between the ages of 10 and 17, either parent or legal guardian ("Parent", "You", "Your") must create the account, manage payments, and accept these Terms on behalf of the student.

1.3. By creating an account or purchasing a course, you agree to comply with and be bound by these Terms.

2. DESCRIPTION OF SERVICE

2.1. The Platform provides access to pre-recorded educational video lectures, accompanying study materials, and self-assessment quizzes curated by the Teacher and their Associates.

2.2. The courses do not feature live streaming or real-time classroom interactions unless explicitly specified as a separate add-on service by the Teacher.

2.3. Students attending physical classes will get temporary access to course materials during the absence of the Teacher. Such access will be revoked once the Teacher is available again.

3. ACCOUNT SECURITY & PROHIBITION OF ACCOUNT SHARING

3.1. When you purchase a course, you are granted a single-user, non-transferable license for one student to view the pre-recorded material.

3.2. You are strictly responsible for maintaining the confidentiality of your account login credentials.

3.3. Account Sharing Prohibited: Sharing your account credentials with other families, students, or third parties is strictly prohibited. We monitor active login sessions and device signatures via our secure hosting, database, and rate-limiting infrastructure (powered by Vercel, Neon, and Upstash). If we detect simultaneous logins from different geographic locations or unauthorized devices, we reserve the right to temporarily suspend or permanently terminate your account without a refund.

3.4. Account Inactivity: If an account stays inactive for 2 months after the expiry of the purchased course, the account will be deleted.

4. INTELLECTUAL PROPERTY & ANTI-PIRACY RULES

4.1. All content on the Platform—including video lectures, notes, graphics, quiz questions, and software—is the exclusive intellectual property of the Teacher and is protected under the Indian Copyright Act, 1957.

4.2. No Downloading or Copying: Videos are meant for streaming only via our approved web player dashboard. You must not download, record (including screen recording), reproduce, redistribute, sell, or broadcast any course content.

4.3. Any attempt to bypass digital rights management (DRM), scrape data, or distribute our video lectures on external platforms (like YouTube, Telegram, or Google Drive) will result in immediate legal action and criminal prosecution under the Information Technology Act, 2000 and copyright laws.

5. FEE PAYMENTS AND REFUNDS

5.1. All course fees must be paid in full through Razorpay and our integrated certified third-party payment gateways before access to the pre-recorded video dashboard is granted.

5.2. No Refunds: Due to the digital nature of pre-recorded content where all learning materials and lectures are accessible instantly upon purchase, all sales are final. No refunds, cancellations, or fee adjustments will be issued under any circumstances.

6. CODE OF CONDUCT FOR COMMUNICATION

6.1. While our classes are pre-recorded, any queries, feedback, or interactions submitted by the Parent or student via Email, WhatsApp, or assignment comment sections must remain respectful and constructive.

6.2. Any queries or feedback regarding the course materials, or any service being provided, may be directed to the customer support portal on the website.

6.3. Abusive, profane, defamatory, or threatening language directed toward the Teacher will result in the immediate cancellation of the account with no refund.

7. LIMITATION OF LIABILITY & DISCLAIMER

7.1. Academic Results: While the Teacher aims to provide high-quality educational videos, we do not guarantee specific marks, grades, or exam outcomes. Success depends entirely on the student's individual effort and application.

7.2. Platform Downtime: We make reasonable efforts to ensure smooth video streaming. However, we are not liable for temporary website downtime caused by cloud server outages, third-party internet service disruptions, or technical traffic limitations on your device.

7.3. Scheduled Maintenance & Updates: At times, the platform may be temporarily taken down by the institution to push updates and/or fix bugs. Details regarding the duration of such outages will be communicated via Email and WhatsApp.

8. GOVERNING LAW AND JURISDICTION

8.1. These Terms are governed by and construed in accordance with the laws of India.

8.2. Subject to the Dispute Resolution provisions in Clause 9, any legal disputes, claims, or proceedings arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.

9. DISPUTE RESOLUTION

9.1. Amicable Negotiation: In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the course content, or payments, the Parent and the Teacher shall first attempt to resolve the matter amicably through direct mutual discussions. The aggrieved party must send a written notice detailing the issue to the other party's registered email address. Both parties agree to wait for a minimum period of thirty (30) days from the receipt of such notice to resolve the issue before pursuing legal remedies.

9.2. Arbitration: If the dispute cannot be settled amicably within thirty (30) days of the written notice, it shall be referred to and finally resolved by binding arbitration in accordance with the provisions of the (Indian) Arbitration and Conciliation Act, 1996 (including any statutory modifications or re-enactments thereof).

9.3. The arbitration tribunal shall consist of a sole arbitrator mutually appointed by both parties. The seat and venue of the arbitration shall be Kolkata, West Bengal, India. The language used in the arbitral proceedings shall be English. The decision and award of the arbitrator shall be final, binding, and conclusive on both parties.

CONTACT INFORMATION

For any operational issues, access problems, or legal inquiries, please contact:

• Name: Soham Chakraborty
• Email Address: soham.dharaapaat@gmail.com
• Phone Number: 9073992415 [Whatsapp Only]