PRIVACY POLICY & DATA PRIVACY TERMS

Last Updated: September 21, 2026

1. INTRODUCTION & SCOPE

1.1. This Privacy Policy outlines how Dharaapaat ("Teacher", "We", "Us", "Our"), as the sole educator, and the Teacher, along with Associates as Data Fiduciaries, collect, store, and process personal information on the website [dharaapaat.co.in] (the "Platform").

1.2. Our classes are designed for students aged 10 to 17 years. Individuals in this age group are legally recognized as minors under Indian law. Therefore, any account registration, subscription purchase, or use of the Platform must be completed by or with the explicit verifiable consent of either parents or legal guardian ("Parent").

1.3. Mandatory Verification Checkbox: During account creation, checkout, or form submission, the Parent must actively click the mandatory consent checkbox provided on the Platform. By ticking the box, the Parent certifies that they are the authorized legal guardians, grant permission for the minor child to access the pre-recorded classes, and explicitly agree to all terms within this Privacy Policy and the accompanying Terms of Service.

2. MANDATORY PARENTAL CONSENT & COMMUNICATION

2.1. In compliance with the Digital Personal Data Protection Act (DPDPA), 2023, we require the active consent of the Parent before a child can access our pre-recorded coaching classes.

2.2. During registration, we collect the parent’s full name, contact email addresses, and mobile number to verify consent.

2.3. Channels of Communication: By providing your contact details and ticking the registration checkbox, the Parent explicitly consents to receive operational updates, course alerts, payment receipts, and progress reminders from the Teacher via Voice Calls, WhatsApp Messages, SMS, and Emails. You may opt out of promotional communications at any time, but operational updates will continue as long as the student is enrolled.

3. INFORMATION WE COLLECT

We collect only the absolute minimum data required to deliver our educational videos securely:

3.1. Profile Information: Student’s first, middle, and last name, exact age, class, board, school, and physical-class attendance — alongside the parent’s full details. 

3.2. Parent Information: Full name, contact email address, and mobile number of the parent.

3.3. Course Progress Data: Which pre-recorded videos have been watched, progress percentages, dates of access, and performance on quiz or assignment submissions.

3.4. Technical & Streaming Data: IP address, device type (laptop, tablet, mobile), and basic browser details. This data is collected to manage stable media delivery and secure streaming sessions.

3.5. Payment Records: Invoices and transaction status. We use secure, certified third- party payment gateways. We never see or store your credit/debit card numbers, net banking credentials, or UPI PINs.

4. HOW WE USE THE DATA (PURPOSE)

Data is used solely for standard educational fulfilment, specifically:

4.1. To grant the student secure login access to the pre-recorded video dashboard.

4.2. To track which video lessons have been completed and allow students to pick up where they left off.

4.3. To manage communication with the Parent regarding course updates, scheduling adjustments, or performance.

4.4. Strict Protection of Minors: In accordance with Indian law, we absolutely do not engage in behavioural tracking, profiling, or targeted commercial advertising directed toward minor students using our Platform.

5. CONTENT DELIVERY AND INFRASTRUCTURE

5.1. Our website is hosted and served by Vercel, file storage is managed by Cloudflare R2, our database is hosted on Neon, rate-limiting and queues are handled by Upstash, and payments are processed securely via Razorpay. Technical network logs (such as IP addresses and system traffic data) are processed solely to maintain system security, manage reliable data flow, and prevent malicious platform exploitation.

5.2. Your personal data is stored on secure servers and is never sold, traded, or shared with third-party data brokers or marketing agencies.

6. PARENTAL & DATA RIGHTS

The Parent retain full rights over their child’s personal data. You may contact the Teacher at any time to:

6.1. Review or access the information stored about your child.

6.2. Request corrections to inaccurate contact details.

6.3. Withdraw your consent and request the complete erasure of your child’s account and personal data from our databases (Note: erasure will result in termination of access to the pre-recorded classes).

GRIEVANCE REDRESSAL OFFICER

If you have any data privacy questions or complaints, you can contact the Teacher directly or the Associate named below, who act as the primary contacts and Grievance Officers under Indian law:

• Name:  Soham Chakraborty
• Role: Grievance Officer
• Email Address: soham.dharaapaat@gmail.com
  
  
• Name: Protha Biswas
• Role: Associate and Grievance Officer
• Email Address: protha.dharaapaat@gmail.com

We commit to responding to your query within 48 hours and resolving data access or deletion requests within the timelines prescribed by Indian law.